IDC Key Factors to Optimize Revenue Return from Investing in Customer Experience Improvement

However, two-thirds of CX executives say every dollar invested in CX sees a one to four-times ROI

CX leadership often struggles to show the value that investing in the customer experience brings to the whole organization. Budget, resources and even their jobs might be on the line. However, two-thirds of CX executives say every dollar invested in CX sees a one to four-times ROI.

What’s the disconnect?

Check out this IDC report for insights from CX leadership on maximizing ROI from CX to show its impact. Find out:

The benefits of customer-centered leadership
Why you should focus on delivering real value to customers
How to tie customer-centered outcomes to your business’s overall goals and growth

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