Optimizing Human Performance: Providing the Right People Experiences Through Digital Acceleration

HR and IT collaboration that provides employee experiences in the flow of work will be essential to success.

Recent workforce disruption fueled by the pandemic and social unrest has created an essential need for mature employee experience (EX) programs within organizations to engage employees as key stakeholders.A central component of mature EX programs is their ability to underpin new working models, including hybrid, remote, and full onsite. This is accomplished by creating digital employee experiences, or EX by design,that provide a foundation of simplicity and consolidation across interfaces, online systems, apps, and surveying mechanisms. Employee experience management systems must be integrated into the flow of work by providing personalized employee journeys curated through personalization using artificial intelligence (AI), machine learning (ML), and natural language processing. This creates experiences that reflect how employees work rather than forcing themto work according to how systems are built.

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