A Blueprint for DX Success: Start with Hybrid Infrastructure and Connected Ecosystems

Creating an agile, resilient organization through digital transformation (DX) remains a top priority, but most organizations struggle to reach the more advanced, mature stages. Based on our research into the strategies and outcomes of organizations along this journey, IDC believes that the most successful organizations are those that understand the value of platforms, partners, and ecosystems.

Digital transformation is the biggest societal and business shift since the industrial revolution. On a personal level, it is reshaping how people and societies fundamentally engage with one another through digital platforms and technologies. For business, industry, and government, it has forced the fundamental rethinking of how value is derived from information and given rise to business models where data informs products, services, and experiences in contextualized real time, combining physical and digital experiences and creating new sources of value through digital information exchanges. Correspondingly, direct investment in digital technologies is expected to be over $6.8 trillion for 2020– 2023, growing at a 15.5% CAGR over this period. By 2023, direct digital technology investments are expected to be over 53% of all ICT investments. In contrast, nondigital ICT technology investments are contracting by 1.4% over this same period as more and more companies accelerate their digital transformation capability buildouts.

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